To be a world class chain of resorts and hotels which are choice destinations of recreational, leisure, and business travelers
To provide a caring and delightful hospitality environment and service to all our recreational, leisure and business clientele.
In fulfilling this vision and mission, we fully commit to the following principles:
1. Because they are our reason for being, we should always accord our Clients with the highest attention in order to meet their needs and expectations.
2. Our most valued assets are our Staff so much so that we ensure that they are properly trained and equipped to perform their duties.
3. We honor the trust placed upon us by our Investors so that we must endeavor to maintain the viability and financial growth of the institution.
4. As we regard our Suppliers as business partners, we closely collaborate with them to continually improve on our products and services.
5. We consider our Competitors as drivers to compel us to continually improve on our standard operating practices and bring us always to the next higher plain of customer service.
6. Our Community is the environment and the society we operate in, and that we have an interest in contributing to its economic and social developments.
Terms & Conditions
Terms and conditions of the vouchers are as follows:
Voucher can only be used on the specified date of redemption indicated in the Voucher.
The owner of the voucher must present a printed copy of the voucher and his/her valid government-issued ID or school ID for proper identification at the resort.
Voucher is transferable; however, the transferee must submit a letter of authorization from the person who purchased the voucher together with copies of their valid government-issued ID/ school ID.
No rebooking except when there are acts of God / fortuitous events or special events or scheduled special events which may render the Club Manila East facilities unavailable for public use on a particular redemption date. The presence of these conditional events is solely as determined by Club Manila East.